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Primal Skincare

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Primal Skincare

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Terms and Conditions

Excellent — here’s a Terms and Conditions (also known as Terms of Service) policy tailored for Primal Skincare, a full retail skincare line registered in Georgia, USA.

This version is written in a professional but easy

Terms and Conditions

Last Updated: 11/11/2025

Welcome to Primal Skincare (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, [insert your website URL] (the “Site”), and all purchases and interactions with our products and services.

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site or services.

1. Use of Our Site

You must be at least 18 years old to use this Site or make a purchase.
By using our Site, you agree to provide accurate, current, and complete information when making a purchase or creating an account.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we believe your conduct violates these Terms or applicable law.

2. Products and Descriptions

We strive to ensure that product descriptions, images, pricing, and availability information are accurate. However, we do not guarantee that all information is free of errors.
We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

All prices are listed in U.S. Dollars (USD) unless stated otherwise.

3. Orders and Payment

When you place an order on our Site, you agree to pay the total amount due for all products purchased, including taxes and shipping fees.

We accept major payment methods through secure third-party processors. By providing payment information, you represent that you are authorized to use the payment method provided.

We reserve the right to refuse or cancel orders if fraud or unauthorized activity is suspected.

4. Shipping and Delivery

We ship orders to addresses within the United States. Shipping times and costs vary based on location and shipping method selected.

Once an order has shipped, we are not responsible for delays caused by carriers, customs, or other factors beyond our control.

5. Returns and Refunds

We want you to love your purchase. Please review our [Return and Refund Policy] (link to your policy page) for details on eligibility, procedures, and time frames.

Generally:

  • Unopened, unused products may be returned within [insert number] days of delivery.
  • Opened or used skincare items are not eligible for return due to hygiene and safety reasons, unless the product is defective or damaged upon arrival.

6. Product Safety Disclaimer

Our products are designed for external use only. Always follow the instructions on product labels and perform a patch test before full use.

Medical Disclaimer:
The content on our Site, including product information, descriptions, and advice, is for informational purposes only and not intended to diagnose, treat, cure, or prevent any medical condition. Always consult a qualified healthcare professional before starting any new skincare routine, especially if you have known allergies or skin sensitivities.

Primal Skincare is not liable for any allergic reactions, skin irritation, or misuse of products.

7. Intellectual Property

All content on the Site—including text, graphics, logos, product names, and images—is the property of Primal Skincareor its licensors and is protected by U.S. and international copyright and trademark laws.

You may not copy, reproduce, distribute, or modify any part of the Site without our prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Primal Skincare and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Site or our products.

Our total liability for any claim shall not exceed the amount you paid for the product in question.

9. Indemnification

You agree to indemnify, defend, and hold harmless Primal Skincare, its owners, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of the Site or violation of these Terms.

10. Privacy

Your privacy is important to us. Please review our [Privacy Policy] (link to your policy) to understand how we collect, use, and protect your information.

11. Governing Law

These Terms and any disputes related to them shall be governed by and construed in accordance with the laws of the State of Georgia, USA, without regard to conflict of law principles.

Any disputes shall be resolved in the courts located in [Insert County, Georgia], and you consent to the jurisdiction of those courts.

12. Changes to These Terms

We may update or modify these Terms from time to time. Updates will be posted on this page with a revised “Last Updated” date. Your continued use of the Site after changes are posted constitutes your acceptance of the updated Terms.

13. Contact Us

If you have any questions about these Terms, please contact us:

Primal Skincare
845 McDaniel St Suite D

Atlanta, GA 30310
📧 support@primalskincare.com
📞678.949.4768

Return and Refund Policy

Return and Refund Policy

Last Updated: 11/11/2025

Thank you for shopping with Primal Skincare. We take pride in providing high-quality skincare products made with care. As skincare is personal and hygiene-sensitive, we maintain the following return and refund policy to ensure product integrity and customer satisfaction.

By purchasing from our website, theprimalskincare.com, you agree to the terms below.

1. General Return Policy

Due to the nature of skincare products, we can only accept returns of unopened and unused items within 5days of delivery.

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.
  • Proof of purchase (such as your order confirmation email or receipt) is required.
  • Products must have been purchased directly from Primal Skincare’s official website or authorized retail partners.

2. Non-Returnable Items

For health and safety reasons, we cannot accept returns or exchanges for:

  • Opened or used products
  • Items not in their original packaging
  • Gift cards
  • Final sale or clearance items

If you have a concern about product performance or an allergic reaction, please contact us (see Section 6). We’ll review your situation individually and do our best to make it right.

3. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your package.

Include:

  • Your order number
  • A brief description of the issue
  • Photos of the damaged or incorrect product

Once verified, we will replace the product at no additional cost or issue a refund if a replacement is unavailable.

4. Refunds

After we receive and inspect your returned product, we’ll notify you of the status of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.

Please note:

  • Shipping costs are non-refundable.
  • You are responsible for return shipping costs unless the item was damaged or incorrect upon delivery.

5. Exchanges

We do not offer direct exchanges at this time.
If you wish to exchange a product, please return the unopened item (if eligible) for a refund and place a new order for the desired product.

6. Allergic Reactions or Sensitivities

Skin chemistry varies from person to person, and even natural ingredients may cause sensitivity for some users.

If you experience irritation or an allergic reaction:

  • Discontinue use immediately.
  • Contact our customer care team with your order number, product name, and a description of your experience.

We may offer store credit or a replacement product at our discretion.

7. How to Initiate a Return

To start a return, please email:
📧 support@primalskincare.com

Include your order number and reason for return.
We’ll provide return instructions and the appropriate return shipping address.

Please do not return products without contacting us first, as unauthorized returns cannot be processed or refunded.

8. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider—it may take additional time for funds to appear.
  3. If you’ve done all of this and still haven’t received your refund, please email us at [Insert email address].

9. Contact Us

For all questions or concerns related to returns, refunds, or product issues, contact:

Primal Skincare
847 McDaniel St Suite D

Atlanta, GA 30310
📧 support@primalskincare.com
📞 678.949.4768


Copyright © 2025 Primal Skincare  - All Rights Reserved.

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